HormoneScale is a brand operated by AW Capital Group LLC d/b/a Hormone Scale ("HormoneScale," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, book a call, communicate with us by phone, email, or text message, or otherwise interact with our business.
HormoneScale is a marketing agency and social media management company serving clinics. We do not provide medical care, patient treatment, or healthcare services.
Information you provide directly
Information collected automatically
Communication and interaction data
We may collect information when you:
We may use your information to:
If you provide your mobile phone number and check the corresponding consent checkbox(es) on our website, you agree that HormoneScale may send you recurring SMS and MMS text messages. The two consent paths are independent and presented as two distinct, non-pre-selected checkboxes:
Message frequency varies based on your interactions with our service, and typically averages 3 to 5 messages per month.
Message and data rates may apply.
You can opt out at any time by replying STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
For help, reply HELP or contact us at team@hormonescale.com.
Consent to receive text messages is not a condition of purchase.
By opting into our SMS services, you represent that you are at least 18 years of age.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use cookies, pixels, tags, and similar technologies to operate our website, understand user behavior, measure advertising performance, and improve our marketing efforts. These technologies may collect online identifiers, browser information, device information, and website usage data.
We may use tools and platforms such as:
You can adjust certain cookie settings in your browser. Some features of our website may not function properly if cookies are disabled.
We may share information:
We do not sell, rent, lease, or trade personal information.
The "no third-party sharing" restriction described in Section 4 applies specifically and exclusively to mobile phone numbers and SMS opt-in consent data. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes, and are used solely by HormoneScale to deliver the messages you have consented to receive.
When we use advertising and analytics technologies, certain online identifiers and usage data (such as cookies, device IDs, and browsing activity — not mobile numbers or SMS consent) may be disclosed to advertising or analytics partners for measurement and marketing purposes. Depending on the law that applies to you, this type of activity may be treated as "sharing" for targeted advertising.
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include the use of SSL/TLS encryption for form submissions and data in transit, access controls, and limiting access to personal information to authorized personnel and service providers with a legitimate business need.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights to:
To make a privacy request, contact us at team@hormonescale.com.
You may opt out of marketing emails by using the unsubscribe link in the message, where applicable. You may opt out of marketing or transactional text messages by replying STOP at any time.
Even if you opt out of marketing communications, we may still send non-promotional service-related messages where permitted (for example, appointment confirmations you have specifically requested).
Our website and services are intended for adults age 18 and older. By opting into our SMS services, you represent that you are at least 18 years of age.
This website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. If you believe a child under 13 has provided personal information to us, please contact us at team@hormonescale.com.
HormoneScale operates in the United States only. Our services are intended for users located in the U.S.
Our website and communications may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy from time to time. When we do, we will post the updated version with a revised "Last Updated" date. Continued use of our website or services after an update means you accept the revised policy.